A CRM expert - apparently...

SearchCRM has kindly invited me to join their CRM 'expert' panel. So if you are interested in my answers to questions such as:

The pro's and con's of developing a CRM system in-house

The challenges of implementing open source CRM

The top 10 implementation pitfalls

How to measure CRM effectiveness

Then go here. You may have to dodge an advertisement or two and sign up (for free). Obviously feel free to send any questions to the site or to me directly if you prefer.