CRM SOS

As promised, shameless plug number two. Last week I mentioned CRM VM, but the other new service we’ve launched is CRM SOS (second opinion service). As the name suggests we’re giving people the opportunity to get an independent second opinion if something a vendor tells them doesn’t feel quite right. Having seen some ludicrous proposals for upgrade work and customisation services in recent months, it struck us that giving people the option to get a second opinion from an impartial source might allow them to cut costs at a time when the pressure’s increasing to do more will less. We’re also aware that if the economy continues to tighten, and there is less of a market for new CRM systems, then vendors will inevitably switch their attention to squeezing more from their customer base. Anyway, shameless plugging over – details here though if you want to know a bit more.