Coincidentally...

Coincidentally I was intending a blog post relating to Joel Spolsky’s Fog Creek Software anyway. They have a pretty unusual approach to business, which includes a zero spend on sales and marketing, a 100% money back guarantee, and individual offices for developers. The origins of the business are documented in a chapter of ‘Founders at Work’ by Jessica Livingston which can be found here. When I went to get the link, I noted there’s a very nice new post on Joel’s blog entitled ‘Seven steps to remarkable customer service’, which is an excellent and refreshing read.